How to complain
Email info@amramfx.co.uk, call +44 7777 764375, or write to us at 58 Clarendon Road, Watford WD17 1DA. Tell us what happened, what you'd like us to do, and how best to reach you.
What happens next
- We'll acknowledge your complaint within 5 business days and tell you who is handling it.
- We'll investigate fairly and keep you updated.
- We aim to send you our final response within 8 weeks. If we need longer, we'll explain why.
Complaints about a partner's service
Payment, foreign exchange and account services are provided by our regulated partners. If your complaint is about one of those services, we'll help you raise it with the partner (with your permission), and the partner's own complaints procedure will apply.
Depending on the partner and on who you are, you may be able to refer an unresolved complaint about a partner's regulated service to the Financial Ombudsman Service or to the relevant body in the partner's jurisdiction. The partner's final response will tell you whether this applies.